Hey everyone. It's been awhile, eh? I bet you thought all of that fame went to my head but...well...no, although it was really fun I've just been really busy with the clinic. We've been honing our processes to decrease your wait time, going to continuing education to better our skills and learn the latest and generally trying to decrease the entropy of everyday business.
May 6th saw our 2 year anniversary! Can you believe it? 2 years?! It's funny. I alternate between saying "I can't believe it's been 2 years!" and "Really... it's only been 2 years?!". It's been an amazing journey and I am so thankful to all of you that have supported us through being clients, giving referrals, and general friends of the clinic offering your encouragement and comments. We could not have opened the clinic without your generous support. The clinic couldn't exist without our wonderful staff! From our starting employees - Katie and Daniela who really helped get the clinic off the ground to the additional support Melissa brought to streamline our systems and bring great organizational skills. And the addition of our associate veterinarian, Krissy (I could not have asked for a better associate!) and the staff to support her and our growth - Theresa, Nettle and Sara. Let's not forget Debbie, our fill in receptionist and reminder czar and my mother-in-law Barb, our bookeeper. We could not ask for a more amazing set of people to bring you the service and support you have come to expect from our clinic.
We have changed the way we are offering some of our services since the New Year. Nurse appointments are now offered Tuesday and Thursday afternoons and Wednesday evenings to keep our flow going smoothly and offer the best service to you and your pets. We now offer surgery every Wednesday as well as every Friday to be able to accomodate all of the procedures that want to schedule. We still have evening and Saturday appointments for those of you that appreciate those times and we do offer 4 urgent appointments a day during the week and 2 urgent appointments on Saturday (although they do fill up fast!). Urgent appointments are prioritized for existing patients. We are still closed Mondays.
I wanted to mention one more motivation for coming back to the blog now. I visited my uncle Rich in the hospital over Mother's Day weekend while my mom and I were visiting my Gramma back in Illinois. He told me how much he loved the blog and he read it all of the time. He loved the updates and the connection it offered. I found out yesterday that he passed away after his long battle with cancer. I took his advice to heart and sat down today with those bittersweet tears in my eyes to reach back out to you. I will miss him.
Stay posted. I promise not to stay away so long next time.